Crystal and Pearl Comb
Bridal hair comb
We want you to be completely satisfied with your online purchase. Should you need to return an item, please review the complete details of our Online Merchandise Return Policy below to determine if any special conditions apply.
ONLINE MERCHANDISE RETURN POLICY
We accept online merchandise returns via post only; online merchandise cannot be returned to our stores. Items purchased within the SJP Bridal store may not be returned or exchanged.
Returned merchandise must be in new condition. If you are returning a product listed below, please check to make sure your return meets the conditions described.
- Accessories: Must be in original condition - unworn, unwashed, unaltered, undamaged, clean and free of lint and hair - and must have the tags intact and attached.
- If the product is defective, please provide a detailed explanation in the return package (see additional notes below)
Items that cannot be returned
- Special Order items that were ordered specifically for you as indicated on the product detail page as well as the checkout process. If your order is delayed from the original expected delivery date, you have the right to cancel your special order item.
- Personalized and dyed items are final sale, no returns, no exchanges.
Defective, Damaged or Mis-shipped Items
For defective, damaged, or mis-shipped (item shipped was not item ordered) items, the issue must be reported within 14 days of receiving shipment. To report such items, contact our online customer service team immediately via the e-mail address listed on your packing slip, or select the 'Contact Us' hyperlink located at the bottom of your shipment notification e-mail.
Depending upon stock availability, SJP Bridal will attempt to replace defective, damaged, or mis-shipped items. If a replacement cannot be issued, you will receive a refund for the purchase price plus shipping and handling fees for the item(s).
For all other items, shipping and handling fees will not be refunded. (Note: Refunds for the return shipping fee are calculated using the lowest cost shipping method. Items returned via expedited shipping methods will only be refunded an amount equal to the lowest cost shipping method).
- Outlet items are final sale, no returns, no exchanges.
Shipping and Handling Fees
You will see your total shipping and handling fee calculated in your Shopping Bag as you add items. We do not ship internationally.
For most items, you will be charged a base shipping and handling fee for the first unit or set, and an incremental fee for each additional unit in that category. In most cases, the shipping and handling cost per unit will be lower the more you order.
For Express Shipping, additional charges apply:
Two Business Day Shipping: Standard shipping and handling fee plus £15
Next Business Day Shipping: Standard shipping and handling fee plus £25
Please note, Express Shipping and Handling costs are calculated as an order total, not charged per individual item.
Shipping & Processing Timeframes
Shipping availability and processing time for items purchased on SJPBridal.co.uk vary depending on the product. When you add items to your Shopping Bag, we try our best to accurately estimate when it will be available to ship from our facilities. Please note that all dates are quoted as an estimated range that may vary based on several factors, including order processing, quantity of items ordered, and additional time for personalized items.
You will receive a shipment notification email when each item in your order is shipped. Orders with multiple items may ship at different times, in separate boxes.
The estimated delivery date for each item is based on the estimated processing time and the shipping method you choose. Processing time refers to business days and does not include weekends or bank holidays. We do not ship on Saturdays, Sundays, or bank holidays.
In order to ensure that your items arrive in time for your event, please refer to the Estimated Delivery dates quoted in your Shopping Bag. For a general estimate, please use the following delivery calculation:
(Availability/Processing Time) + (Shipping Method Chosen) = Estimated Delivery Date
SJPBridal.co.uk offers the following shipping methods:
- Standard Shipping: estimated 6-10 business days including processing
- Next Business Day Shipping: estimated 3-4 business days including processing
Please allow for additional processing time for personalized products.